As I sit down to write my first entry here on the Milk Crate I feel compelled to tell you that contrary to popular belief, we here at Vermont Woods Studios are not perfect. Like most people, we are susceptible to making a mistake here and there. The difference between our staff and the rest of the mistake making world is simple. Typically, when somebody makes a mistake, it means that rectifying said mistake is going to take a great deal of effort to do. We take a completely different approach here at VWS. Instead of trying to fix mistakes, we let our customer's fix them for us. This may sound like us simply passing the buck, but in actuality, it's hundreds of bucks that we're passing. Let me give you an example.
A natural cherry bed gets ordered in the wrong size from one of our local craftspeople. Rather then going through any issues with returns or credits or anything along those lines, we simply order a new bed in the correct size. This "mistake" is now ready to ship, but to who? This is where our customers come in to play, and how our passing the buck makes problem solving a simple task.
John Q. Customer is browsing our site, and decides to check out the Furniture On Sale page of our website. He is looking for a new bed made from sustainably harvested wood, and was wondering if he could get a great bed, handmade in Vermont, at a discounted price. Call it luck, call it a mistake, call it destiny, call it what you will, but the bed we ordered in the incorrect size is just the right size for him. This new customer now not only gets a beautiful bed, made right here in the Green Mountain State, at a discounted price AND gets to circumvent the 7-10 week crafting time on an heirloom quality piece of this nature. He doesn't get to customize the piece, but he doesn't need to. He doesn't want to wait 9-14 weeks for delivery, and guess what, he doesn't have to. In addition to all these benefits, he also gets to save a few hundred dollars off the retail price. Boy, don't you wish we made more mistakes !?!?!?
The fact is, these types of errors do not happen very often. We take our ordering process very seriously here at Vermont Woods Studios because our customers are entrusting us with their dreams. You visualize your home and the way you'd like it to look, and then you call us to make those dreams into a reality with custom built, hardwood furniture, that is built to last a lifetime. We pride ourselves on being able to perform this service for our customers, but the fact remains, we're only human. We urge you to take advantage of our mistakes and capitalize on the discounts that our mistakes bring about. Bookmark the Furniture On Sale page of our site and check it regularly. Not only do these "mistakes" wind up there, but we're constantly offering selections from our catalog of hand-crafted hardwood furniture at discounted prices. All of our prices include white-glove shipping and setup in your home, something you will not find from other furniture retailers.
Look for more posts here on the Milk Crate in the future from me, Brian M, regarding any and all new developments on the Vermont Woods Studios horizon. We're constantly evolving and changing the way we service our customers and I will be sharing these changes with you through this blog, so stay tuned.
No comments:
Post a Comment